Questions, answered.

You apply through our secure booking portal — it only takes a few minutes. Your application is a provisional booking; if we take the case on, a member of the team contacts you to confirm a date and time. If you would rather ask something before committing, just get in touch and we will point you to the right service.

We review your application to make sure it is the right service for your situation. If we agree to take the case on, we call you to finalise an agreed date and time, and your case is then assigned to the scholar who will handle it.

Most appointments are held online by video, so you can attend from anywhere in confidence. Face-to-face sessions at our London office can be arranged where a matter genuinely warrants it.

A session runs up to 60 minutes. How many you need depends entirely on the case — some matters are resolved in one, others take a few. If you already know you will need more than one, you can book multiple sessions from the outset.

For most reconciliation and mediation work, having both parties present is important, and often necessary. Where circumstances genuinely warrant it, exceptions can be made — tell us when you apply and we will advise.

Each service page shows an indicative price so you know roughly what to expect. The exact fee is confirmed in the booking portal before you commit to anything — there are no surprises, and no charge simply for asking a question first.

Ask about the hardship fund when you get in touch. The Council runs on a non-profit basis and its fees only cover the work, so no one is turned away without being assessed. The aim is to keep help within reach whatever your circumstances.

Yes. Let the team know as early as you can. A cancellation charge may apply the closer it falls to your session date, so the sooner you tell us, the better — the team will explain the terms clearly when you book.

Yes, and no one will find out. Cases are submitted through a secure portal and handled in strict confidence, seen only by the scholar assigned to your case. Discretion is fundamental to how the Council works.

A qualified scholar or adviser from the Council's panel. Every member of the panel is a serving scholar, and cases are matched to the person best placed to help with your particular matter.

Yes. Depending on the case, the Council issues official documentation — Islamic divorce certificates, verdicts of judgement, affirmations, wali appointments and written fataawa — so that the outcome is properly recorded and recognised.

Marriage support and reconciliation, divorce and khula', parenting and family matters, personal and religious guidance, mediation, formal rulings (fataawa) and the arbitration of disputes. If you are unsure whether we can help, get in touch and we will let you know.

Those are handled by Islamic Finance Advisory, which specialises in Islamic finance, zakah, business and estate matters including wills and inheritance. You can reach them at ifadvisory.org.

The Council is UK-focused, and some services (such as an application for khula') are for UK clients only. Most online guidance is open to anyone. The Council also has branches in the United States and Germany, which run their own sites for those audiences.

Yes, and it is very welcome. Donations to the Council are received as sadaqah, not zakah: zakah has recipients defined in the Shari'ah, and the Council's work is not among them, so a donation here would not discharge a zakah obligation. Support helps the hardship fund, training and research. Bank details are on the Support us page.